Frequently Asked Questions
Balloon Fairies Events has an order minimum of $200 for delivery and installation orders. Anything less can be made fully constructed and available for pickup (see Grab & Go’s)
If your order has met the required minimum of $200, it would be our pleasure to deliver and install our creation for you! Delivery times are scheduled based on your event start time and venue availability.
Please see pricing guide for most popular balloon designs. Our custom balloon decor pricing varies based on the type of design, complexity, length, volume, and delivery & installation costs. All of our garlands are priced per foot, so having measurements of the space where you would like your balloons to go will help give you a general idea of cost. Delivery Fee: We calculate delivery & installation fees on top of your order. The delivery fee is calculated based on the distance from our studio 85041 to your event location. Installation Fee: Our installation fee is 20% of your order subtotal.
Our Grab & Go Garlands are the perfect budget-friendly alternative! Grab & Go Garlands are fully constructed by us and then are picked up, hung, and styled by you. Easy to follow hanging instruction and hanging materials are included.
Balloon Fairies Events uses only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. We cannot guarantee your balloons will last once they have been delivered or picked up. Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations. We will replace anything we pop in transportation or during set up. That being said, indoor balloon garlands could last up to a month or more (no guarantees) if kept away from direct heat and sunlight.
Our custom creations take lots of time to design and execute, so the sooner you can book the better! We strongly suggest booking at least two weeks in advance to avoid disappointment when we’re already booked or don’t have the materials your vision requires.
If your event is at least three weeks away, 50% retainer will be due to book the date. Remaining balance due 2 weeks from the event/set up date. If your event is within three weeks, full payment is due to book the date. We take credit card payment.
The time it takes to install our balloon decor varies and is based on the scale of the design. All of our inflating is done ahead of time so that we can try to keep it around one hour whenever possible.
We only work with the highest quality latex and foil mylar balloons on the market. Our natural rubber latex balloons are 100% biodegradable. We also advocate smart balloon practice; keep balloons secure and weighted, do not release in the air, and properly dispose of balloons once they are popped or deflated.
If cancellation is made 15 or more days prior to the event: We will credit 100% of all money paid towards another event or rescheduled date within 6 months of the original event date. You will not be responsible for the remainder of the invoice if the final payment has not been made. No refunds will be given. Credits are non-transferrable. Reschedule date is subject to availability. We suggest coordinating with us to make sure we’ll be available first before you reschedule a new date. If cancellation is made within 14 days prior to the event and work has begun, or all deliverables have been completed. If your balloon decor has been completed, and it is deemed ready for delivery and installation, you will not receive any credit towards another event. No exceptions. Grab & Go Orders: If you need to reschedule your booking, you must do so at least one week prior to your pickup date.